The
authorities at Hazrat Shahjalal International Airport today organized a
public hearing to improve the quality of passenger service and to
know the grumblings of the travelers.
Curiously a large portion of the travelers griped about the
low quality of administration of Biman Bangladesh Airlines, the public banner
transporter.
The formal review was held at the Concourse Hall at the
Departure Terminal of HSIA with Civil Aviation Authority of Bangladesh Air Vice
Marshal M Mafidur Rahman partaking as the main visitor.
Mohammad Riad Sarkar from Daudkandi in Cumilla posed the
main inquiry in the formal proceeding. He asserted that he was planning to get
onto a trip to Saudi Arabia at 3:00pm today by Biman Bangladesh Airlines.
He expressed that in the wake of showing up at the air
terminal, he came to realize that the flight would be deferred.
"In a bid to get additional data, I went to Biman's
counter. Be that as it may, I got no participation from the Biman staff there.
They dealt with me like a bum when I went to the plane counter," Riad
said.
The CAAB executive who was available at the conference for
the benefit of Biman communicated his disappointment as nobody from Biman was
available at the program. The delegates of different homegrown and unfamiliar
carriers were available at the meeting. Seeing this, the CAAB executive taught
the agent of Biman to go to the meeting shortly.
"We apologize for the bother," the CAAB
administrator told Riad.
"Please accept my apologies that you showed up toward
the beginning of the day, yet the flight will pass on around evening time
because of postponement and Biman specialists didn't illuminate you about this.
Biman didn't act as expected. We will ask Biman experts in such a manner,"
he additionally said.
"There is an assistance work area at the air terminal
assuming anybody is kept from getting administrations, there are justices. The
capable people are rebuffed when claims are made. Everybody at the air terminal
must be considered responsible. The people who neglect to offer types of
assistance are fined. We are attempting to build the traveler
administration," the CAAB boss additionally said.
After around 10 minutes, Arifuzzaman Khan, station director
of Biman, showed up before the formal proceeding.
"We apologize for the sufferings of Riad," he said
at the formal proceeding. "We are making a move subsequent to hearing the
matter."
Touhidul Islam from Cumilla whined about the exorbitant cost
of air tickets of Biman to different objections in the Middle East.
Accordingly, Mofidur said, the cost of tickets is basically
an issue of the concerned carriers. The public authority has attempted to
diminish the cost following conversations with various aircraft. Biman has
previously decreased admissions, he added.
Golam Mostafa, a Saudi-bound traveler, said it invests in
some opportunities to finish movement in various air terminals. Conversely,
migration at the Dhaka air terminal takes a lot of time.
"In the wake of arriving at the air terminal, it takes
more time than two hours to get your baggage. For what reason does it work
out?
Accordingly, the CAAB administrator said, "We would ask from
the Biman experts for what good reason the flight was deferred. Supposedly,
Biman is escaping this issue."
The formal review was gone to by the active Executive
Director of HSIA Group Captain AHM Touhid-ul Ahsan, the recently designated
Executive Director of HSIA, Group Captain Kamrul Islam, and other senior
authorities of CAAB.
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